airBaltic executive to explain sales campaign to Estonian authorities01.11.2010, 14:36
Janis Vanags, vice president of airBaltic, is scheduled to meet today the representatives of the Estonian Consumer Board, the customer watchdog. Among others, Vanags has to explain to authorities why the airline in its Estonian sales campaign in September sold tickets to flights that it had decided to cancel.
For instance, airBaltic sold tickets for Tallinn-Stockholm route although the airline had decided to cancel the line from November 2010. In response to the public outburst, airBaltic announced that the tickets for the Tallinn-Stockholm line were offered by mistake because of an information system error.
Vanags said about the September sales campaign that airBaltic used it for assessing the viability of certain routes and was testing the market for the winter season. The Estonia’s customer watchdog reacted sharply to the campaign by issuing a warning.
Commenting the upcoming meeting, Vanags said: "During our today’s meeting I would like to understand two things. First, is this “institutional judo” from the customer watchdog just a coincidence or some kind of protectionism after the Estonian government stepped into the local airline? Second, how Estonians can enjoy the cheap tickets of airBaltic in the future without opposition from the customer watchdog?”
airBaltic has said that it was the largest ticket sales campaign in its history and that it sold in one week two times more tickets than Estonian Air in a year. During the campaign airBaltic offered a million tickets that can be used until March 26, 2011